Oscilar
fintech
CustomerSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Support Engineer at Oscilar. Skills: technical support, solutions engineering, customer-facing engineering, Rest API integrations, SQL, Python, Cloud Technologies. Act as the first line of technical support for Oscilar’s customers. Analyze, triage, root cause, and resolve issues reported through the support system”
What You'll Achieve.
delivering excellent technical support; delivering excellent customer outcomes; Make the digital economy safer by protecting online transactions
Industry & Context.
solving complex problems; Excellent problem-solving and troubleshooting ability
Participate in an on-call rotation to support critical incidents
What They're Looking For.
Must Have
5+ years in technical support, solutions engineering, or customer-facing engineering roles within SaaS, fintech, or enterprise software, Rest API integrations, SQL (querying, debugging data issues), Python (basic scripting/debugging for issue replication or automation), Cloud Technologies, Excellent problem-solving and troubleshooting ability, written and spoken communication skills in English and Tagalog — able to explain complex issues clearly to customers, Customer-first and extreme ownership mindset with empathy and professionalism under pressure
Nice to Have
Background in risk management, fraud prevention, or AML systems, Familiarity with AI/ML SaaS platforms, Experience working with cloud-native products and monitoring/logging tools, Prior experience supporting customers in fast-growing startups, Speaking skills in other South East Asian languages — Thai, Tamil, Malaya, Bahasa etc
What You'll Do.
Act as the first line of technical support for Oscilar’s customers
and resolve issues reported through the support system
Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems
Debug API integrations to identify misconfigurations
Document issue resolution steps
Contribute to the internal knowledge base
Provide feedback to Product and Engineering to help improve the platform and reduce recurring issues
How You'll Work.
Team & Collaboration
Collaborate with Support Engineering Lead, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues; Work alongside industry veterans from Meta, Uber, Citi, and Confluent; Work with Technical Account Managers (TAMs), Solution Architects and Engineering teams
Communication Scope
written and spoken communication skills in English and Tagalog; able to explain complex issues clearly to customers; Maintain clear, timely, and professional communication with customers
Full Job Description
At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, https://oscilar.com/careersthis is your place. Why Join Us? - Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer. - Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward. - Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. ROLE OVERVIEW We are seeking a Customer Support Engineer based in Philippines to join our growing global team. You will work directly with customers, Technical Account Managers (TAMs), Solution Architects and Engineering teams to analyze, troubleshoot, and resolve issues. This position is a hands-on individual contributor role focused on delivering excellent technical support and customer outcomes. WHAT YOU’LL DO - Act as the first line of technical support for Oscilar’s customers. - Analyze, triage, root cause, and resolve issues reported through the support system. - Collaborate with Support Engineering Lead, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues. - Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems. - Debug API integrations to identify misconfigurations, errors, or product bugs. - Maintain clear, timely, and professional communication with customers in Tagalog and English - Document issue resolution steps and contribute to the internal knowledge base. - Provide feedback to Product and Engineering to help improve the platform and reduce recurring issues. - Participate in an on-call rotation to s
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