Oddball
federal space
CustomerSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Support Engineer at Oddball. Skills: Tier 3 support, Full stack troubleshooting, AWS, PostgreSQL. Own escalated support issues. diagnose application problems”
What You'll Achieve.
maintain availability; performance
Industry & Context.
diagnosing; resolving application; infrastructure problems; Investigate and resolve issues; identify root causes; implement permanent fixes
authorized to work in the United States, U. S. citizenship, obtain and maintain a federal background investigation, security clearance
What They're Looking For.
Must Have
Tier 3 technical support, full stack technical support, enterprise environments, Java backend, React frontend, AWS environments, PostgreSQL, data-related issues, CI/CD pipelines, deployments affect system behavior, remote, collaborative Agile environment, working closely with engineering and operations teams, writing an incident report, walking a Tier 1 analyst through a resolution, authorized to work in the United States
Nice to Have
federal systems, compliance-driven environments
What You'll Do.
Own escalated support issues
diagnose application problems
resolve infrastructure problems
Investigate AWS issues
resolve issues within AWS
Support system monitoring
Document technical findings
Document operational runbooks
Assist release validation
post-deployment verification
How You'll Work.
Team & Collaboration
Collaborate with engineering teams; working closely with engineering; operations teams
Communication Scope
Communicates clearly; openly; writing an incident report; walking a Tier 1 analyst through a resolution
Full Job Description
Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product, and user experience professionals who love bringing scalable solutions to life as much as they love working with clients to solve problems. We value learning, growth, and the ability to make a big impact at a rapidly growing company. We're looking for a Customer Success Engineer to join our team, providing Tier 3 technical support for a cloud-based case management system used internally by a major federal financial regulatory agency. What you'll be doing: Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues Support system monitoring, alerting, and incident response to maintain availability and performance Document technical findings, resolutions, and operational runbooks for the broader support team Assist with release validation and post-deployment verification in coordination with engineering What you’ll bring: Hands-on experience providing Tier 3 or full stack technical support in enterprise environments Proficiency troubleshooting Java backend and React frontend applications Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk Familiarity with PostgreSQL and ability to investigate data-related issues Understanding of CI/CD pipelines and how deployments affect system behavior Experience supporting federal systems or compliance-driven environments is a plus Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with engineering and operations teams Communicates clearly and openly, whether writing an incident repor
Applying for this Customer Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Oddball?
Real rants from real employees. Read before you apply.