CustomerSupportEngineer

ABOUT MUX Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better. We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You’ll join a tight-knit team https://mux.com/team/ with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed https://demuxed.com/, the premier conference for video engineers in the world.  We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. We’d love to hear from you! About the Role This is a Support Engineering role as part of the Support Strategy and Operations team at Mux. The team is responsible for the entire self-service customer lifecycle. From top of funnel attraction, to new customer conversions, to growth and retention. Mux offers email support to keep self-service customers happy and satisfied with Mux. What You'll Do - Tackle 40—60 support tickets per week, working across a wide range of technical and product-related issues to help customers succeed with Mux. - Contribute to and improve upon Mux’s collection of documentation pages and guides, to help to improve customer experiences. - Collaborate closely with the rest of the