Mitsubishi Power EMEA
power generation
CustomerSupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Support Engineer at Mitsubishi Power EMEA. Skills: technical engineering support, gas turbines, steam turbines, generators, control systems, auxiliary equipment, root cause analysis, written communication, analytical skills, problem-solving skills. Provide technical engineering support for customers operating Mitsubishi Power equipment across the EMEA region. Provide technical engineering support for the operation and maintenance of Mitsubishi Power gas turbines, steam turbines, generat”
What You'll Achieve.
supporting the reliability, availability and safe operation of critical power generation assets; timely issue resolution; contributing directly to customer reliability, availability and safety
Industry & Context.
structured problem solving; investigate technical issues; issue resolution; technical analysis; root cause analysis; analytical and problem-solving skills; assess technical information; support practical engineering solutions; responding effectively to time-sensitive technical issues
occasional travel to customer sites across the region
What They're Looking For.
Must Have
A bachelor’s degree in Mechanical Engineering, or a closely related engineering discipline, Exposure to gas turbines, steam turbines, generators, control systems, auxiliary systems, or other major rotating equipment, Experience in equipment design, operation, repair, service, installation, commissioning, maintenance, or technical support, analytical and problem-solving skills, with the ability to assess technical information and support practical engineering solutions, Experience preparing technical reports, procedures, specifications, proposals, or customer-facing engineering documentation, written communication skills, with the ability to produce clear, structured and accurate technical documents, Good interpersonal skills, with the ability to build credibility and maintain effective working relationships remotely and in person when required, organisational skills, with the ability to manage multiple priorities and respond effectively to time-sensitive technical issues, Confidence working with colleagues across different functions, cultures and countries, Proficiency in Microsoft Office, including Word, Excel and PowerPoint, Fluency in business English
Nice to Have
Experience with engineering, analytical or simulation software would be advantageous
What You'll Do.
Provide technical engineering support for customers operating Mitsubishi Power equipment across the EMEA region
Provide technical engineering support for the operation and maintenance of Mitsubishi Power gas turbines
control systems and auxiliary equipment
Respond to customer and internal technical queries through email
technical reviews and internal coordination
Support day-to-day plant operation
scheduled maintenance activities and unplanned or forced outages
Provide office-based engineering support during outage planning and execution
with occasional travel to customer sites across the region where required
Investigate technical problems
assess available data
identify potential root causes and support corrective actions
Lead or contribute to root cause analysis activities
working with engineering specialists
field service teams and site-based colleagues where required
Prepare technical reports
presentations and supporting documentation in line with internal engineering standards and processes
Support technical review meetings with customers
with face-to-face meetings required from time to time
Support programme management
commercial and tendering teams with technical input for proposals
service opportunities and business development activity
How You'll Work.
Team & Collaboration
Working closely with the Engineering Team Leader; work across OEM gas turbines, steam turbines, generators, control systems and auxiliary equipment; close coordination with internal teams; work closely with field service, engineering specialists, programme management, commercial and tendering colleagues; work as part of a multidisciplinary engineering team; Act as a technical link between customers, field service teams, engineering, design and other internal stakeholders; working with multidisciplinary teams; working with colleagues across different functions, cultures and countries
Communication Scope
technical correspondence; virtual meetings; engineering reviews; written technical communication; written communication skills; communicating professionally through written reports, virtual meetings and technical correspondence; technical correspondence; business English
Process & Methodology
outage coordination, maintenance planning support, programme management, organisational skills, managing multiple priorities
Full Job Description
Working closely with the Engineering Team Leader, the Customer Support Engineer will provide technical engineering support for customers operating Mitsubishi Power equipment across the EMEA region. This is a predominantly office-based role, supporting the reliability, availability and safe operation of critical power generation assets through technical analysis, issue resolution, maintenance planning support and outage coordination. The Customer Support Engineering team works across OEM gas turbines, steam turbines, generators, control systems and auxiliary equipment. Much of the work is delivered remotely through technical correspondence, virtual meetings, engineering reviews and close coordination with internal teams. From time to time, the role will also involve supporting outage activities at customer sites across the region. As a Customer Support Engineer, you will investigate technical issues, prepare technical documentation, contribute to root cause analysis, and work closely with field service, engineering specialists, programme management, commercial and tendering colleagues. This is a strong opportunity for an engineer who enjoys structured problem solving, written technical communication and exposure to large-scale power generation equipment in a service environment. Role responsibilities In this role, you will provide engineering support for customer technical issues relating to gas turbines, steam turbines, generators, control systems and associated auxiliary equipment. You will work as part of a multidisciplinary engineering team and develop a strong practical understanding of the operational, maintenance and service requirements of Mitsubishi Power equipment. Key responsibilities will include: * Providing technical engineering support for the operation and maintenance of Mitsubishi Power gas turbines, steam turbines, generators, control systems and auxiliary equipment. * Responding to customer and internal technical queries through email, virtual meet
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