Mitsubishi Power EMEA
Oil And Energy
CustomerSupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Support Engineer at Mitsubishi Power EMEA. Skills: Customer Support, Technical Support, Problem Resolution. Support operation and maintenance. Respond to customer requests”
What You'll Achieve.
deliver high-quality technical support; ensure technical issues and operational requirements are understood and addressed in a timely manner; help meet customer availability goals
Industry & Context.
problem resolution; analytical problem-solving skills; analytical and problem-solving ability
Travel to customer sites and premises will be required regularly, support during planned inspections, outages, and emergency situations, Travel to customer sites to support technical review meetings, inspections, and outage activities, Support unplanned and forced outages, Act as the company’s engineering representative during planned gas and steam turbine inspections when required, Ensure compliance with all company safety policies, practices, and procedures, Protect confidential information
What They're Looking For.
Must Have
Bachelor's Degree in Mechanical, Experience in developing and writing specifications and/or proposals, Effective customer service skills, organizational skills, analytical and problem-solving ability, adept at communicating with all levels of the organization, Proficient technical report writing, communication skills, Good knowledge of MS Office suite, Fluency in business English
Nice to Have
exposure in any areas of Gas/Steam Turbine design, operation, repair, service, installation, or commissioning, knowledge of Japanese
What You'll Do.
Support operation and maintenance
Respond to customer requests
Prepare and write technical reports
Lead root cause analysis
Maintain customer relationships
Provide technical leadership
Document technical data
Prepare and deliver technical presentations
Travel to customer sites
Support unplanned outages
Provide technical support
Develop proactive procedures
Participate in NCRs and RFAs
Revise and develop Quality Management procedures
How You'll Work.
Team & Collaboration
work closely with internal engineering, commercial, service, and repair teams; acting as the liaison between field operations and design engineering teams; Act as a technical interface between commercial, service, and repair departments; Support departmental and company objectives through proactive teamwork and collaboration
Communication Scope
Proficient technical report writing; communication skills; adept at communicating with all levels of the organization
Process & Methodology
manage root cause analysis activities
Full Job Description
We are seeking a highly motivated and customer-focused Customer Support Engineer to join our multi-disciplinary engineering team. This role is responsible for providing technical support and problem resolution for customers relating to steam turbines, gas turbines, generators, control systems, and associated auxiliary equipment. The successful candidate will work closely with internal engineering, commercial, service, and repair teams to deliver high-quality technical support while maintaining strong customer relationships. The position requires flexibility to develop knowledge across gas turbine, steam turbine, and generator operational aspects in addition to primary responsibilities. Travel to customer sites and premises will be required regularly, including support during planned inspections, outages, and emergency situations. Key Responsibilities * Support the operation and maintenance of MHI gas turbines, steam turbines, control systems, and auxiliary equipment. * Respond to internal and external customer requests for technical issue resolution using sound engineering principles, technical expertise, and analytical problem-solving skills. * Prepare and write technical reports, technical procedures, and engineering documentation under the guidance of the Engineering Manager or Engineering Director. * Lead and manage root cause analysis activities for technical issues and implement corrective actions. * Escalate issues where required, acting as the liaison between field operations and design engineering teams. * Maintain strong customer relationships to ensure technical issues and operational requirements are understood and addressed in a timely manner. * Provide technical leadership and support to personnel assigned to customer issue resolution projects. * Document technical data and project activities in accordance with engineering policies and procedures. * Prepare and deliver technical presentations and customer updates regarding significant issues or develop
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