CustomerSupportEngineer

About Manifold Manifold is the AI platform for life sciences, accelerating life-changing medicines to patients. Our products speed up workflows in areas from target identification and clinical development to market access and precision medicine in the clinic, while maintaining the governance life sciences requires. Global companies and premier research institutions use Manifold to operate faster and more effectively. Backed by leading investors including Reach Capital, TQ Ventures, Calibrate Ventures, SilverArc Capital, and Industry Ventures, Manifold serves tens of thousands of users across hundreds of organizations globally. About the Role We're looking for a Customer Support Engineer who is technically sharp, customer-obsessed, and excited to be on the front line of an AI-native platform. As part of Manifold’s Professional Services team, you'll be the primary support contact for our customers and will deliver exceptional services by resolving technical issues, owning engineering tasks, and ensuring a positive experience with our platform. The ideal candidate will be adept at maintaining focus and professionalism while navigating escalated or demanding customers, be able to balance competing priorities, be excited about new ways to deploy agentic AI in both customer and support workflows, and aim to become a configuration and support engineering expert on Manifold’s product suite. This is a high-agency, high-impact position for someone who moves fast, builds AI into how they work, and cares deeply about the outcomes on the other side of every customer interaction. What You'll Do Provide timely, professional resolution to customer technical issues, requests, and questions. Troubleshoot and resolve technical issues by diagnosing root causes and providing effective solutions. Help lead the evolution of Manifold's support function by evolving support processes and deploying new tools, with an AI-Agent first mindset. Deliver high quality support-owned engineering tasks