Kaleris
CustomerSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Support Engineer at Kaleris. Skills: Technical / Product support, Enterprise Software Solutions, analytical and technical troubleshooting skills, JAVA, XML, Apache, client-server applications, MS SQL Server, Oracle, Java frameworks, Spring, Hibernate, J2EE. Support and troubleshoot software applications. Manage customer cases/issues through to resolution”
What You'll Achieve.
Manage customer cases/issues through to resolution
Industry & Context.
analytical thinking; technical troubleshooting skills
Must be willing to work in shift based on business needs, Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues, Travel as needed, work extended hours under tight deadlines when required
What They're Looking For.
Must Have
3-5 years of experience in Technical / Product support (Application Support), at least 2 years supporting Enterprise Software Solutions, analytical and technical troubleshooting skills across various applications and technologies, Hands-on experience with JAVA, XML, Apache and client-server applications, Understanding of relational database structures and web-based enterprise solutions, Excellent written and verbal communication in English., Customer Service orientation, Detail-oriented, self-motivated and assertive communicator, Ability and willingness to work in shifts and collaborate in virtual teams across locations, Leadership, time management and organizational skills
Nice to Have
Experience in container terminal, shipping, or logistics industries, Exposure to container terminal automation is a plus, Knowledge and experience in coding with Core Java/Groovy is advantageous
What You'll Do.
Support and troubleshoot software applications
Manage customer cases/issues through to resolution
reproduce and isolate faults in software
as reported by the Customers
Answer customer queries with detailed investigation and clear communication
Serve as customer advocate throughout the customer lifecycle
Apply analytical thinking and technical troubleshooting skills
Learn and adopt new technologies and services
Perform account management tasks such as case reviews
customer conference calls and assisting with project go-lives
How You'll Work.
Team & Collaboration
collaborate in virtual teams across locations
Communication Scope
Excellent written and verbal communication in English.; assertive communicator
Process & Methodology
project go-lives
Full Job Description
_**Job Description:**_ ## Responsibilities * Support and troubleshoot software applications * Manage customer cases/issues through to resolution * Verify, reproduce and isolate faults in software, as reported by the Customers * Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources. * Serve as customer advocate throughout the customer lifecycle * Must be willing to work in shift based on business needs * Apply analytical thinking and strong technical troubleshooting skills * Learn and adopt new technologies and services * Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues * Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives * Travel as needed and work extended hours under tight deadlines when required ## Requirements * Education * Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher * Experience * 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions * Experience in container terminal, shipping, or logistics industries preferred. * Exposure to container terminal automation is a plus. * Technical Skills * Strong analytical and technical troubleshooting skills across various applications and technologies * Hands-on experience with JAVA, XML, Apache and client-server applications. * Knowledge and experience in coding with Core Java/Groovy is advantageous * Familiarity with **MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)** * Understanding of relational database structures and web-based enterprise solutions * Soft Skills * Excellent written and verbal communication in English. * Strong Customer Service orientation * Detail-orien
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