CustomerSupportEngineer

About the Company At Future Secure AI, we're building something genuinely new — and we're looking for people bold enough to build it with us. We work at the frontier of AI, tackling big, real-world problems for global enterprises across multiple industries, armed with state-of-the-art technology and a culture that prizes courage, rigor, and relentless curiosity. Our BRAVER values aren't just words on a wall — they describe the kind of people we are and the standard we hold ourselves to every day. Our leadership team is entrepreneurial, experienced, and accessible, with an open-door policy that means you'll never be just a number here. We invest seriously in your growth because we know our success depends on yours. If you're ready to work alongside some of the brightest minds in the industry, push into uncharted territory, and do work that genuinely matters, Future Secure AI is the place for you. About the Role We're seeking a passionate and technically sharp Customer Support Engineer to join our growing Headquarters. As a Customer Support Engineer, you'll be a key point of contact for our customers, providing technical assistance, troubleshooting complex issues, and advocating for their needs within FutureSecure. You’ll be working directly with users of our platform, assisting with onboarding, debugging, and understanding platform capabilities. This role is ideal for someone who thrives on problem-solving, loves helping others, and is excited about the intersection of AI and security. You'll play a crucial role in shaping our customer experience and providing valuable feedback to our product and engineering teams. Responsibilities Diagnose and resolve complex technical issues related to our AI security platform, working directly with customers via email, chat, and occasionally screen sharing Guide new customers through the onboarding process, ensuring a smooth and successful experience. Create and maintain helpful documentation and tutorials Effectively escalate and