CustomerSupportEngineer

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv exists
to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. Role Summary The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related projects as needed Essential Functions Sales: Promote and educate customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales. Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently. Provide product and design support to increase usage in customer designs. Work collaboratively with sales team to achieve growth goals. Customer Support: Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat. Handle large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business. Ensure compliance to quality and work if needed with the customer service and procurement on quality claims. Maintain some produc