Contentsquare

experience analytics

CustomerSupportEngineer

$0–0k Los Angeles, California, United States FULL TIME Remote Friendly
The Brief

“Customer Support Engineer at Contentsquare. Skills: Customer Support, Technical Support, Debugging, SQL. Provide diagnostic/troubleshooting support. Answer customer questions”

What You'll Achieve.

Maximizing customer satisfaction; Drive client satisfaction; Product improvement; Advocate for our users; Continuously improve support experience

Industry & Context.

experience analytics
Problems you'll solve

solving tough problems

Eligibility Requirements

Ability to work from 9 AM to 6 pm West Coast time, Flexibility for a +/- 1-hour adjustment, Rotational on-call schedule, Travel up to 10%

What They're Looking For.

Must Have

2+ years experience in providing customer facing support to Enterprise Accounts, JavaScript, HTML5, CSS, APIs, SQL, debugging tools, Chrome, English

Nice to Have

French, cloud services (AWS), logs, monitoring tools, Datadog, Grafana, Web, SaaS, SDKs, JIRA, Zendesk, digital analytics ecosystem, tag management systems, Heap, Contentsquare, behavioral analytics platforms, session replay, masking logic, SDK, custom event instrumentation

What You'll Do.

Provide diagnostic/troubleshooting support

Answer customer questions

Troubleshoot product issues

Resolve product issues

Document incoming cases

Manage customer expectations

Resolve technical issues

How You'll Work.

Team & Collaboration

Collaborate cross-functionally with Product, Engineering, and Customer Success; Work closely with Product, Engineering, Sales, and Customer Success teams; Partnering with world-class teams

Communication Scope

Communicate technical concepts clearly; Convey sound data principles; Outstanding written communication skills

Free ATS check

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