CustomerSupport(EducationVertical)

About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue. Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4/5. About the role 🤓 As an Education Customer Support specialist, you'll sit at the heart of a vertical where the relationship with the customer is unusually direct and sensitive. Students and schools rely on seQura's financing to make education accessible, when something breaks, urgency and empathy matter in equal measure. You'll work closely with the KAMs and operations team, owning case resolution end-to-end across phone, email, and CRM. This is not a scripted support role: you'll be expected to think, prioritise, and escalate with good judgement, and to feed what you learn back into process improvement. ## Requirements What challenges you´ll be solving 🚀 * Handle operational incidents from students and schools: payment date changes, blocked transactions, and financing queries, resolved with speed and good judgment. * Own cases end-to-end through the available channels (phone, email, CRM), working autonomously and knowing