SupportYourApp
SaaS
CustomerSupportConsultant
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Support Consultant at SupportYourApp. Skills: Customer Support, Customer Relationship Management, Communication. Deliver outstanding customer support via phone calls, chats, and emails. Build and lasting customer relationships”
What You'll Achieve.
Meet KPI
Industry & Context.
analytical thinking and research skills
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What They're Looking For.
Must Have
Excellent English skills (C1 for both spoken and written), At least 6 months of experience in a customer support role, analytical thinking and research skills, Positive, proactive and responsible attitude, Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
Experience in hospitality or logistics
What You'll Do.
Deliver outstanding customer support via phone calls
Build and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists
How You'll Work.
Team & Collaboration
Communicate with developers and cross-functional specialists
Communication Scope
Excellent English skills (C1 for both spoken and written)
Full Job Description
**Who are we?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do:** * Deliver outstanding customer support via phone calls, chats, and emails * Build strong and lasting customer relationships * Keep up with evolving tools and technology * Handle sensitive customer data with care and security * Apply the latest and greatest customer happiness practices * Maintain deep understanding of client solutions and meet KPI * Communicate with developers and cross-functional specialists **What you need to succeed in this role:** * **Excellent English skills (C1 for both spoken and written)** * **At least 6 months of experience in a customer support role** * Strong analytical thinking and research skills * Experience in travel industry * Positive, proactive and responsible attitude * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) **Will be a great plus:** * Experience in hospitality or logistics **Benefits:** * Flexible schedule * Opportunity to cooperate fully**remotely** * Inclusive international environment * Compensation in USD * Rewards for referring friends * Balance between project workload and personal time, but also – internal health policy * Responsive leadership interested in your development an
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