SupportYourApp
Technology
CustomerSupportConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Consultant at SupportYourApp. Skills: Customer support, Customer success. Deliver outstanding customer support. Handle guest inquiries”
What You'll Achieve.
Achieve challenging goals
Industry & Context.
Solving problems
What They're Looking For.
Must Have
Excellent English skills, Excellent Italian skills, C1 English spoken, C1 English written, C1 Italian spoken, C1 Italian written, 6-12 years experience, Positive attitude, Proactive attitude, Responsible attitude, Personal computer 8Gb RAM, Stable internet connection 50 Mbps download, Stable internet connection 40 Mbps upload
Nice to Have
Hospitality industry experience, Property management industry experience
What You'll Do.
Deliver outstanding customer support
Handle guest inquiries
Build lasting customer relationships
Keep up with evolving tools
Handle sensitive customer data
Apply customer happiness strategies
Maintain understanding of client solutions
Communicate with developers
Communicate with specialists
How You'll Work.
Team & Collaboration
Cross-functional specialists
Full Job Description
**Who are we?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What You Will Do:** * Deliver outstanding customer support via phone calls, emails and chats; * Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information; * Build strong and lasting customer relationships; * Keep up with evolving tools and technology; * Handle sensitive customer data with care and security; * Apply the latest and greatest customer happiness practices; * Maintain deep understanding of client solutions and meet KPI; * Communicate with developers and cross-functional specialists. **What you need to succeed in this role:** * **Excellent English and Italian skills (C1 for both spoken and written);** * Experience in customer support for 6-12 months; * Positive, proactive and responsible attitude; * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). **Will be a great plus:** * Experience in hospitality or property management industry. **Benefits and Perks:** * **Fixed schedule: Wednesday-Sunday, 2pm–10pm CET;** * Opportunity to cooperate fully**remotely;** * Inclusive international environment; * Compensation in USD; * Rewards for referring friends; * Balance between project
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