CustomerSupportConsultant

**Who are we?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do:** * Deliver outstanding customer support via phone calls, chats, and emails; * Diagnose and resolve technical and customer-related issues efficiently; * Provide direct customer support via phone, email, and live chat channels; * Manage the full lifecycle of escalated support tickets, from initial assessment through resolution and follow-up; * Document issues, troubleshooting steps, and resolutions accurately in the ticketing system; * Collaborate with internal teams to ensure timely escalation and resolution of complex issues. **What you need to succeed in this role:** * **Excellent English communication skills (at least C1 level for both speakig and writing);** * **At least 1 year of experience in customer service;** * Demonstrated ability to learn new tools, technologies, and processes quickly; * Strong technical aptitude and comfort working with modern digital tools and platforms; * Proven capability to manage multiple projects simultaneously while meeting deadlines; * Excellent organizational and time-management skills; * Strong analytical thinking and research skills; * Positive, proactive and responsible attitude; * Personal computer (at least 8Gb of RAM) with a stable internet connection (mini