SupportYourApp
Information Technology and Services
CustomerSupportConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Consultant at SupportYourApp. Skills: Customer support, Customer service. Deliver outstanding customer support. Build lasting customer relationships”
What You'll Achieve.
Customer satisfaction; Customer retention; Value realization
Industry & Context.
Problem solving
Travel experience
What They're Looking For.
Must Have
Excellent English skills (C1), 6 months customer support experience, Personal computer with 8Gb RAM, Stable internet connection (50 Mbps download), Stable internet connection (40 Mbps upload)
Nice to Have
Experience in hospitality, Experience in logistics
What You'll Do.
Deliver outstanding customer support
Build lasting customer relationships
Keep up with evolving tools
Handle sensitive customer data
Apply customer happiness principles
Maintain deep understanding of client solutions
Meet client solution requirements
Communicate with developers
Communicate with cross-functional specialists
How You'll Work.
Team & Collaboration
Cross-functional specialists
Full Job Description
**Who are we?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do:** * Deliver outstanding customer support via phone calls, chats, and emails; * Build strong and lasting customer relationships; * Keep up with evolving tools and technology; * Handle sensitive customer data with care and security; * Apply the latest and greatest customer happiness practices; * Maintain deep understanding of client solutions and meet KPI; * Communicate with developers and cross-functional specialists. **What you need to succeed in this role:** * **Excellent English skills (C1 for both spoken and written);** * **At least 6 months of experience in a customer support role;** * Strong analytical thinking and research skills; * Experience in travel industry; * Positive, proactive and responsible attitude; * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). **Will be a great plus:** * Experience in hospitality or logistics. **Benefits:** * Flexible schedule; * Opportunity to cooperate fully**remotely;** * Inclusive international environment; * Compensation in USD; * Rewards for referring friends; * Balance between project workload and personal time, but also – internal health policy; * Responsive leadership interested in
Applying for this Customer Support Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about SupportYourApp?
Real rants from real employees. Read before you apply.