CustomerSupportConsultant

**Who we are?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do:** * Deliver outstanding customer support via emails and calls; * Follow internal procedures and SOPs; * Collaborate with internal teams to ensure efficient issue resolution; * Handle sensitive customer data with care and security; * Apply the latest and greatest customer happiness practices; * Maintain deep understanding of client solutions and meet KPI; * Communicate with developers and cross-functional specialists. **What you need to succeed in this role:** * **Excellent German and English language skills (at least C1 level for both speaking and writing);** * **6–12 months of experience in customer support;** * Strong analytical thinking and research skills; * Positive, proactive and responsible attitude; * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). **Benefits:** * Fixed schedule: Monday–Friday, 10 AM–6 PM UTC; * Opportunity to cooperate fully remotely; * Inclusive international environment; * Compensation in USD; * Rewards for referring friends; * Balance between project workload and personal time, but also – internal health policy; * Responsive leadership interested in your development and long-lasting cooperation; * Gr