Cloudbeds
Hospitality
CustomerSupportCoach
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“Customer Support Coach at Cloudbeds. Skills: customer support, troubleshooting, customer relationship management. Assist and support our existing customers (hotel properties) daily in the use of our software. Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers”
What You'll Achieve.
ensure a seamless experience for our hotel partners; strengthen client relationships; promote software adoption; shape the future of our platform by sharing valuable feedback; making a lasting impact on our customers and team; delivering exceptional customer experiences
Industry & Context.
Excellent problem-solving skills
compatible graduation course or more than 2 years of proven experience in the area, Excellent internet/wifi connection
What They're Looking For.
Must Have
1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles, Native or Fluent in English and Spanish, Excellent communication skills, Excellent problem-solving skills, Great levels of learning agility, Skill with computers and systems, Excellent internet/wifi connection
Nice to Have
Previous experience in customer service or similar is a plus, Portuguese is a plus
What You'll Do.
Assist and support our existing customers (hotel properties) daily in the use of our software
Resolve customers' inquiries via phone
or any other media that Cloudbeds uses to help customers
Troubleshoot and make outbound calls for escalated issues
Foster customer relationships with empathy to drive loyalty
and increased software adoption
Gather customers' feedback and requirements for future releases of the software
Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates
providing exceptional support
Resolving questions and troubleshooting issues across multiple channels
strengthen client relationships
promote software adoption
shape the future of our platform by sharing valuable feedback
creating training materials
updating support resources
staying ahead of system updates
How You'll Work.
Team & Collaboration
Join a dynamic, fully remote team of over 60 global Customer Support professionals; supportive, diverse, and collaborative culture
Communication Scope
Excellent communication skills
Full Job Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team. Our Customer Support Team: Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations! What You Bring to the Team: Assist and support our existing customers (hotel properties) daily in the use of our software Resolve customers' inquiries via phone, email, chat, or
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