Solenis - Diversey
CustomerSupport,automationspecialist&OperationsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support, automation specialist & Operations Analyst at Solenis - Diversey. Skills: Data Analysis, Process Automation, Reporting. Execute daily, weekly, monthly reports. Analyze and process datasets”
What You'll Achieve.
Drive reporting and data initiatives; Turn raw data into actionable insights; Automated workflows that directly support Customer Service and Commercial teams; Ensure accurate and timely information
Industry & Context.
Agile Problem Solving
What They're Looking For.
Must Have
Advanced Excel, VBA, Office Scripts, Power Query (intermediate level), Process Automation, SharePoint lists, Power Automate Cloud, SAP, Exceptional Organization, Clear Communication
Nice to Have
Microsoft Power Apps, Tableau, Power BI, Basic Python, Smartsheet, Order-to-Cash (O2C), supply chain processes
What You'll Do.
Analyze and process datasets
Automate tasks and extractions
Oversee and optimize ticketing systems
Build and manage workflows
Fulfill ad-hoc data requests
How You'll Work.
Team & Collaboration
Act as a trusted data partner to CS, Back-Office, and Commercial stakeholders; Collaborate effectively across diverse teams and departments
Communication Scope
Clear Communication; Concise communication skills; Collaborate effectively
Full Job Description
**Customer Service Analys** Are you a detail-oriented data professional who thrives on bringing clarity to business operations? Solenis - Diversey is seeking a highly dependable Customer Service Analyst to drive our reporting and data initiatives. In this hands-on, high-visibility role, you will turn raw data into actionable insights and automated workflows that directly support our Customer Service and Commercial teams. **What You’ll Be Doing:** * **Driving Core Reporting:** Execute and deliver daily, weekly, and monthly reports covering key customer service metrics, order fulfillment statuses, and evolving KPIs to support shifting business needs. * **Data Processing & Automation:** Extract, analyze, and process complex datasets from SAP and Salesforce. You will leverage advanced Excel capabilities (Power Query/Power Pivot) alongside light VBA or Office Scripts to automate tasks and extractions (like SAPGUI). * **Workflow & Ticket Management:** Oversee and optimize mini ticketing systems to handle internal operational requests. You will build and manage these workflows utilizing Smartsheet, SharePoint lists, or Microsoft Power Apps. * **Cross-Functional Support:** Act as a trusted data partner to CS, Back-Office, and Commercial stakeholders, ensuring they have accurate and timely information. * **Agile Problem Solving:** Field and fulfill ad-hoc data requests and occasional dashboard development with precision as they arise. **What We’re Looking For:** * **Advanced Excel, VBA & Office Scripts:** Strong command of structured data handling, formulas, and pivot tables. Must have solid experience with Power Query (intermediate level), basic familiarity with Power Pivot and DAX, and light Excel VBA or Office Scripts skills for task automation. * **Process Automation:** Hands-on experience creating and managing workflows using SharePoint lists and Power Automate Cloud. Experience with Microsoft Power Apps is a strong plus. * **Business Intelligence Tools:** Comfortable n
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