Agoda
CustomerSupportAssociate-Mandarin&Cantonese
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Associate - Mandarin & Cantonese at Agoda. Skills: Customer service, Mandarin, Cantonese. Deliver excellent customer service. Manage customer needs”
What You'll Achieve.
Improve customer services; Produce meaningful results; Drive business performance
Industry & Context.
Problem-solving; Using guidelines; Using data
Work in shift rotations, Work on public holidays, Work on weekends
What They're Looking For.
Must Have
Excellent command of spoken and written English & Mandarin, Support combination of Agoda products, Professionally handle high volume of inquiries, Meet individual (KPIs) and team goals, Understand and deliver business strategies, Continuously identify work process improvements, Perform office-based administrative duties, Maintain confidentiality of customer information, Take ownership of issues and concerns
Nice to Have
Cantonese speaking is an added advantage, Prior working experience in customer support, Experience in travel, e-commerce, hospitality, or BPO, Experience working with international customers or partners, Familiarity with contact center, CRM, or ticketing systems, Cantonese proficiency is an added advantage
What You'll Do.
Deliver excellent customer service
Manage customer needs
Support Agoda products
Handle high volume of inquiries
Meet individual (KPIs) and team goals
Improve customer services through self-service
Identify work process improvements
Communicate improvements to management
Perform administrative duties
Maintain confidentiality of customer information
Take ownership of customer issues
How You'll Work.
Team & Collaboration
Collaborating with other teams; Experimenting on everything
Communication Scope
Spoken English; Written English; Spoken Mandarin; Written Mandarin
Full Job Description
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. Get to Know Our Team Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This ha
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