Arrow Electronics
CustomerSupportAssociateII
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“Customer Support Associate II at Arrow Electronics. Provide expert customer service. Recommend solutions to sales team”
What They're Looking For.
Must Have
2 year degree and 2–4 years of experience or High school graduate with equivalent related experience, Intermediate knowledge of Microsoft Excel, Ability to communicate fluently in English, Experience supporting sales efforts, Communication skills teamwork-oriented
Nice to Have
Industry experience is preferred
What You'll Do.
Provide expert customer service
Recommend solutions to sales team
Order entry & maintenance
Manage inbound customer order forms
Set up MyArrow accounts
Support sales team with customer contact
Process orders for customers
Resolve customer issues
How You'll Work.
Team & Collaboration
Work closely with Asset team
Communication Scope
Ability to communicate fluently in English; Communication skills teamwork-oriented
Full Job Description
# **Position:** Customer Support Associate II # **Job Description:** Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. **What You 'll Be Doing:** • Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. • Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing • Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc. • Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner. **What You 'll Need:** * Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. * Intermediate knowledge of Microsoft Excel. * Ability to communicate fluently in English. * Experience supporting sales efforts. * Communication skills teamwork-oriented. * Industry experience is preferred. **Work Arrangement:** Hybrid: 3 days in office / 2 days work from home **What’s In It For You?** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. * 30 days of Christmas bonus * 40% vacation premium * 12 vacation days plus 2 floating days, sick days and holidays * Vision and Dental Assistance * Life Insurance * Healthcare Insurance * 10% Food/Pantry Vouchers * Restaurant Vouchers * 13% Savings Fund * Growth Opportunities, and more! # **Annual Hiring Range/Hourly Rate:** $19,000 - $23,000 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education
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