SpaceX
Satellite Internet
CustomerSupportAssociate,BilingualVietnamese(Starlink)
“Customer Support Associate, Bilingual - Vietnamese (Starlink) at SpaceX. Skills: Customer Support, Bilingual Vietnamese, Troubleshooting, Problem-solving. Triage, troubleshoot, and resolve customer issues. Analyze trends, identify gaps, and design simple, effective support interventions”
What You'll Achieve.
Ensuring they have an exceptional overall experience; Improve our customers' experience; Obsessed with the success of our customers
Industry & Context.
Excellent problem-solving and sleuthing skills; Go beyond just the apparent and available answer and do what it takes to satisfy the customer
Must be available to work scheduled shifts, including holidays, Must be available to work overtime hours and/or weekends as needed, Requires relocation if not already local to the Redmond, WA area, Available to work 10 hours a day on specific shifts after training, Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or eligible to obtain required authorizations from the U.S. Department of State
What They're Looking For.
Must Have
High school diploma or equivalency certificate, 1+ years of experience in a front-line customer support role, Fluent in English and Vietnamese
Nice to Have
Excellent problem-solving and sleuthing skills, Excellent written and verbal communication skills, Excellent empathy, active listening, and resiliency skills, Attention to detail and time management skills, Willingness and ability to flex weekend and night shift hours as needed, Experience in a training, learning and development, analytics, service design, vendor management, or content management role, Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment, Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
What You'll Do.
and resolve customer issues
effective support interventions
Triage and resolve customer issues across multiple channels (digital
Provide technical support to customers using hardware
and network expertise
and training issues by pairing quantitative and qualitative methods
Create and maintain an internal knowledge base and help center collateral
How You'll Work.
Team & Collaboration
Be a relentless internal advocate for the customer within SpaceX; Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues; Be the voice of the customer, in the language of the business
Communication Scope
Excellent written and verbal communication skills; Distill complex concepts into the simplest explanations
Applying for this Customer Support Associate, Bilingual - Vietnamese (Starlink) role?
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