SpaceX
CustomerSupportAssociate,BilingualGreek(Starlink)
“Customer Support Associate, Bilingual - Greek (Starlink) at SpaceX. Skills: Customer Support, Troubleshooting, Bilingual (Greek). Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX”
What You'll Achieve.
Ensuring customers have an exceptional overall experience; Improve our customers' experience
Industry & Context.
Excellent problem-solving and sleuthing skills; Analyze trends; Identify gaps; Design simple, effective support interventions
Must be available to work scheduled shifts, including holidays, Must be available to work overtime hours and/or weekends as needed, Requires relocation if not already local to the Bastrop, TX area, ITAR Requirements apply
What They're Looking For.
Must Have
High school diploma or equivalency certificate, 1+ years of experience in a front-line customer support role, Fluent in English and Greek
Nice to Have
Excellent problem-solving and sleuthing skills, Excellent written and verbal communication skills, Excellent empathy, active listening, and resiliency skills, Attention to detail and time management skills, Willingness and ability to flex weekend and night shift hours as needed, Experience in a training, learning and development, analytics, service design, vendor management, or content management role, Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment, Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
What You'll Do.
Triage and resolve customer issues across multiple channels (digital
Be a relentless internal advocate for the customer within SpaceX
Provide technical support to customers using hardware
and network expertise
and training issues by pairing quantitative and qualitative methods
Be the voice of the customer
in the language of the business
Create and maintain an internal knowledge base and help center collateral
How You'll Work.
Team & Collaboration
Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
Communication Scope
Excellent written and verbal communication skills
Applying for this Customer Support Associate, Bilingual - Greek (Starlink) role?
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