CustomerSupportAssociate

This role is 5 days onsite at our Denver Tech Center Office - this is not a remote position. The expected start date for this position is June 30th, 2026. ABOUT THE ROLE: We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits ensures members understand their options and shared financial responsibility, e. g. deductibles, coinsurance, and out of pocket maximum Supports members with healthcare billing questions and issue resolution Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services. WHO YOU ARE: Strong organizational skills Customer-centric orientation Strong verbal and written communication skills A high degree of empathy Strong critical thinking and problem solving skills Comfortable with continuous process improvement and change as Rightway is growing and evolving Computer literacy College degree preferred SALARY: $19 - $23/hour CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $205mm fr