CustomerSupportAssociate

## Description Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started! In this crucial customer-facing role, you'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you! ## As a Customer Support Associate, you will Perform chat, email, and phone-based customer support Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently Maintain a positive, empathetic, and professional attitude toward customers at all times Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools Provide product feedback and suggestions Take on additional responsibilities and grow your career Other operational and administrative duties as needed, based on business and customer needs ## As a Customer Support Associate, you should have Passionate about building customer connections Experienced in customer service, preferably in a contact center environ