Arrow
CustomerSupportAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Associate at Arrow. Skills: Customer Success, Customer Support, Order Management. Provide customer service. Provide sales support”
Industry & Context.
Problem-solving
Eligible for export license, US Person status
What They're Looking For.
Must Have
2-year degree or 2-4 years experience, Intermediate Excel skills, Proficiency in ERP systems
What You'll Do.
Provide customer service
Provide sales support
Manage on-time delivery
Adjust customer contract dates
Handle service requests
Initiate CAR analysis
Initiate FQR analysis
Submit customer surveys
Correct post-delivery issues
Work origin of Sludge
Liaise between customer
Attend customer calls
Collaborate with internal personnel
How You'll Work.
Team & Collaboration
Inside Sales Team; Asset; Field Sales; Quality; Transportation; Suppliers; Customers
Communication Scope
Written communication; Verbal communication; Listening skills
Full Job Description
# **Position:** Customer Support Associate # **Job Description:** Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. Join our team as a Customer Support Associate at our Alpharetta branch! **What You 'll Be Doing: ** * Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. * Backlog Management. Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery, customer scorecards, adjusting customer contract request dates in accordance with Federal Regulations, expediting to meet need dates, etc. * Support sales team with direct customer contact for Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc.) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge. * Laison between customer, Inside Sales, and suppliers. This requires customer-facing activities including attending customer calls to review critical item status and escalations on issues with follow-through to resolution. * Collaboration with internal personnel to include Asset, Field Sales, Qua
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