GHX
Healthcare
CustomerSupportAnalystII
“Customer Support Analyst II at GHX. Skills: Customer support, Problem resolution, Communication. Provide effective customer support. Resolve product issues”
What You'll Achieve.
Meet or exceed productivity and performance measures; Respond to customer cases within response time goals
Industry & Context.
Application of critical thinking; Define problems, collect data, establish facts and draw valid conclusions; Troubleshooting skills to identify root cause
Flexible working with US shifts, Transportation - 1 way provided (Drop cab)
What They're Looking For.
Must Have
2+ yrs. Experience with relevant Customer Service Experience, Self-organization and time management skills with attention to detail, Ability to work collaboratively in a dynamic environment, Customer service and interpersonal skills, Growth mentality that embraces change and owns personal contribution to success, Bachelor’s degree or equivalent combination of training and experience, Ability to define problems, collect data, establish facts and draw valid conclusions, Must have the ability to follow verbal and written communications and communicate effectively with customers and coworkers in a professional and courteous manner, Must be able to explain, follow and enforce operating policies and procedures as appropriate, Must have the ability to grasp technical concepts with accuracy, Demonstrate effective troubleshooting skills to identify root cause to provide accurate solution and inform prevention of repeat occurrences, Ability to balance multiple work tasks at the same time and deliver solutions in a timely manner with quality
What You'll Do.
Provide effective customer support
Resolve product issues
Analyze customer interactions
Maintain logs of concerns
Participate in solution development
Understand customer needs
Identify system deficiencies
Develop functional understanding of products
Monitor customer cases
How You'll Work.
Team & Collaboration
Work collaboratively with GHX teammates; Work directly with Supplier customers and GHX teammates; Engages Problem Management and Product teams
Communication Scope
Communicate effectively with customers and coworkers; Professional and courteous communication
Applying for this Customer Support Analyst II role?
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
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