CustomerSupportAnalyst

# Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At IDBS, one of [Danaher's](http://www.danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other. *Source: [Exploring the top 20 biopharma companies Q1 2024 market cap growths | TechTarget](http://www.techtarget.com/pharmalifesciences/feature/Exploring-the-top-20-biopharma-companies-Q1-2024-market-cap-growths) Learn about the Danaher [Business System](http://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The **Customer Support Analyst** is responsible for delivering high quality support services to IDBS’ customers. You will respond to customer queries, perform initial troubleshooting, and escalate complex cases as needed. This position reports to the Regional Operations Manager and is part of the regional customer support team located in Bangalore, India and will be an on-site role. Working within a globa