GHX
Healthcare
CustomerSupportAnalyst
“Customer Support Analyst at GHX. Skills: Customer support, Issue resolution, Communication. Provide effective customer and service support. Provide professional, courteous, and efficient support”
What You'll Achieve.
Improve the customer experience; Drive efficient medical supply chain operations; Resolve issues completely; Drive utilization; Meet or exceed productivity and performance measures; Respond within response time goals
Industry & Context.
Troubleshooting skills; Critical thinking; Define problems; Collect data; Establish facts; Draw valid conclusions
Flexible working with US shifts, Work from office, Transportation - 1 way provided (Drop cab)
What They're Looking For.
Must Have
Customer Service Experience, Self-organization and time management skills, Attention to detail, Ability to work collaboratively in a dynamic environment, Customer service skills, Interpersonal skills, Growth mentality, Ability to define problems, collect data, establish facts and draw valid conclusions, Ability to follow verbal and written communications, Communicate effectively with customers and coworkers in a professional and courteous manner, Ability to explain, follow and enforce operating policies and procedures, Ability to grasp technical concepts with accuracy, Graduate
What You'll Do.
Provide effective customer and service support
and efficient support
Serve as primary point of contact
Resolve Support and product issues
Analyze customer interactions
Maintain logs of customer concerns
Participate in solution development
Understand customer needs
Engage Problem Management and Product teams
Develop functional understanding of GHX products
Meet or exceed productivity measures
Monitor and respond to customer cases
Respond to system alerts
How You'll Work.
Team & Collaboration
Work collaboratively with GHX teammates and customers; Work directly with Supplier customers and GHX teammates; Engages Problem Management and Product teams and processes
Communication Scope
Communicate effectively with customers and coworkers; Professional communication; Courteous communication
Applying for this Customer Support Analyst role?
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- Create a Greenhouse profile before applying — it saves time across multiple applications.
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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