First Circle
FinTech
CustomerSupportAnalyst
“Customer Support Analyst at First Circle. Skills: Customer Support, Data Analysis, Communication. Handle escalated customer inquiries. Analyze support data”
What You'll Achieve.
Improvement of customer service processes; Inform product and service improvements; Ensure adherence to quality standards
Industry & Context.
analytical and problem-solving proficiency
Willingness to work flexible hours, including weekends and holidays
What They're Looking For.
Must Have
3-5 years of experience in customer support or a related role, Excellent English written and verbal communication skills, Ability to multitask, prioritize, and manage time effectively, High attention to detail
Nice to Have
analytical and problem-solving proficiency in Excel, SQL, or support analytics tools
What You'll Do.
Handle escalated customer inquiries
Contribute to process improvement
Serve as point of contact for escalated issues
Track key performance indicators
Develop and maintain documentation
Monitor and report customer feedback
Participate in system and process audits
Assist with onboarding and training
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Product, Engineering, and Operations teams
Communication Scope
Excellent English written and verbal communication skills
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