CustomerSupportAgent/Specialist

Now a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace. About the Role: As a member of our Customer Support team, you will play a vital role in building strong relationships with our customers, initially focusing on Klaxoon inquiries. Your primary responsibilities will include answering technical and “how-to” questions, discussing the benefits of Klaxoon with prospective users, addressing customer complaints, and contributing to the development of our knowledge base. As you gain experience and undergo additional training, you'll gradually expand your support capabilities to include Wrike, further enhancing your ability to assist our diverse customer base. Your Impact: Serve as the first point of contact for customer inquiries regarding Klaxoon and Wrike, effectively addressing product questions and providing troubleshooting support via email, chat, and calls. Conduct investigations to resolve both basic and complex technical issues related to Klaxoon and Wrike, ensuring a seamless user experience. Collaborate with product teams and engineers to drive efficient resolutions for technical challenges, fostering a culture of teamwork. Identify root causes of customer issues and take all necessary actions to enhance customer satisfaction. Stay updated on the latest releases to provide the best support possible. Contribute to the development of the knowledge base and process improvements, ensuring that resources are available to better serve customers. Your Qualifications: A minimum of 2 years of experience in a customer-facing role. Professional proficiency in English and French (C1+ minimum) with excellent verbal and written communication skills. Strong self-learning and information processing skills in a fast-paced env