SumUp
Finance / FinServ
CustomerSupportAgent-SP/PT
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Agent - SP/PT at SumUp. Skills: Customer Support, Spanish, Portuguese. Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels. Supporting our merchants for all questions and inquiries about our POS solution”
What You'll Achieve.
increase the happiness of our merchants
Industry & Context.
Problem solving attitude
What They're Looking For.
Must Have
Multi-tasking skills, Excellent verbal and written communication (Spanish and Portuguese), Problem solving attitude, Experience with CRM systems, Demonstrated ability to work in team and also independently
What You'll Do.
Supporting our Spanish and Portuguese-speaking customers by phone
chat and social media channels
Supporting our merchants for all questions and inquiries about our POS solution
Actively work on the optimization of all processes related to our customers
to constantly increase the happiness of our merchants
How You'll Work.
Team & Collaboration
Demonstrated ability to work in team
Communication Scope
Excellent verbal and written communication (Spanish and Portuguese)
Full Job Description
Customer Support Agent - Spanish and Portuguese (Barcelona based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. As a Customer Support Agent for the Spanish and Portuguese market, you will be the voice of our company. What you’ll be doing in this position Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels Supporting our merchants for all questions and inquiries about our POS solution You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants You’ll be great for this position if you have Multi-tasking skills Excellent verbal and written communication (Spanish and Portuguese) Problem solving attitude Experience with CRM systems Demonstrated ability to work in team and also independently Why you should join SumUp: 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup 🥗 Restaurant tickets 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team This job is on-site. About SumUp We believe in the everyday hero. Small busine
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