Tide
Finance / FinServ
CustomerSupportAgentBengali/Telugu
“Customer Support Agent- Bengali/Telugu at Tide. Skills: Customer Support, Problem-solving, Communication. Helping businesses across the India Operations to become success stories every day. Providing around the clock support, every day of the year”
What You'll Achieve.
Helping businesses across the India Operations to become success stories every day; Delivering fast and fluid support; Solving problems quickly; Giving clear and honest advice
Industry & Context.
Passion for problem-solving and finding solutions to difficult situations; Always on the lookout for recurring issues and help create new workflows to solve them; Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
Bengali language proficiency, Telugu language proficiency
What They're Looking For.
Must Have
Excellent spoken and written English skills, 1-4 years of experience as a customer support associate, Understand and have worked with customer satisfaction metrics, Can attend to all the customer queries, comments and concern posted to the company social media platform, Can review all social media posts for accuracy, Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira, Confident talking with our customers to help them get the most from their current account, Passion for problem-solving and finding solutions to difficult situations, Always on the lookout for recurring issues and help create new workflows to solve them, Organisational skills, Excellent computer skills
Nice to Have
Experience working in customer service for the finance industry, Some experience working in startups
What You'll Do.
Helping businesses across the India Operations to become success stories every day
Providing around the clock support
every day of the year
Spotting patterns and highlighting areas that can be improved
Juggling priorities to ensure that members get the best support experience
Getting to grips with tough banking challenges like unfamiliar transactions
Helping mentor new members of the team
Supporting new team members with wisdom and experience
Helping out with common back office tasks
Attending to all customer queries
comments and concerns posted to the company social media platform
Reviewing all social media posts for accuracy
How You'll Work.
Team & Collaboration
Helping mentor new members of the team; Support them with your wisdom and experience; Help out with common back office tasks
Communication Scope
Excellent spoken and written English skills; Confident talking with our customers
Applying for this Customer Support Agent- Bengali/Telugu role?
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