Tide
Finance / FinServ
CustomerSupportAgent-Bengali/Telugu
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Support Agent- Bengali/Telugu at Tide. Skills: Customer Support, Problem-solving, Communication. Helping businesses across the India Operations to become success stories every day. Providing around the clock support, every day of the year”
What You'll Achieve.
Helping businesses across the India Operations to become success stories every day; Delivering fast and fluid support; Solving problems quickly; Giving clear and honest advice
Industry & Context.
Passion for problem-solving and finding solutions to difficult situations; Always on the lookout for recurring issues and help create new workflows to solve them; Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
Bengali language proficiency, Telugu language proficiency
What They're Looking For.
Must Have
Excellent spoken and written English skills, 1-4 years of experience as a customer support associate, Understand and have worked with customer satisfaction metrics, Can attend to all the customer queries, comments and concern posted to the company social media platform, Can review all social media posts for accuracy, Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira, Confident talking with our customers to help them get the most from their current account, Passion for problem-solving and finding solutions to difficult situations, Always on the lookout for recurring issues and help create new workflows to solve them, Organisational skills, Excellent computer skills
Nice to Have
Experience working in customer service for the finance industry, Some experience working in startups
What You'll Do.
Helping businesses across the India Operations to become success stories every day
Providing around the clock support
every day of the year
Spotting patterns and highlighting areas that can be improved
Juggling priorities to ensure that members get the best support experience
Getting to grips with tough banking challenges like unfamiliar transactions
Helping mentor new members of the team
Supporting new team members with wisdom and experience
Helping out with common back office tasks
Attending to all customer queries
comments and concerns posted to the company social media platform
Reviewing all social media posts for accuracy
How You'll Work.
Team & Collaboration
Helping mentor new members of the team; Support them with your wisdom and experience; Help out with common back office tasks
Communication Scope
Excellent spoken and written English skills; Confident talking with our customers
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE As a Customer Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. Some of the things you’ll be doing: Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improved Juggling priorities to ensure that members get the best support experience Getting to gr
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