CustomerSupportAgent

## Accountabilities Serve as the primary contact for customer inquiries, handling incoming emails and support tickets in a timely and professional manner. Investigate and resolve player issues efficiently while maintaining a high standard of service quality and empathy. Support the continuous improvement of customer support workflows and internal processes. Collaborate with team members to ensure consistent communication and knowledge sharing across the support function. Requirements: At least 1 year of experience in B2C customer support or a similar client-facing role. Excellent written and spoken English communication skills. Strong problem-solving abilities with a service-oriented and customer-first mindset. Comfortable working in a fully remote, international environment. Passion for gaming is strongly preferred. Ability to manage time effectively and work independently with minimal supervision. Candidates located near the CET time zone are preferred. Benefits: Fully remote-first working environment with global team collaboration. Flexible working hours supporting work-life balance. Opportunity to work with colleagues from more than 20 countries. Flat hierarchy with a collaborative, supportive team culture. Access to online language learning classes (English, German, French, Spanish, and more). Stable environment within a long-term gaming company ecosystem. Backed by a major industry group Embracer Group. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that