CustomerSupportAgent

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role. What You'll Do - Respond to user inquiries across our support channels with speed, empathy, and accuracy. - Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade. - Advocate for users internally by surfacing recurring problems so we can fix root causes. - Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow. - Contribute ideas and improvements that help the support team scale for the future. Qualifications - Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly. - Availability to work a full time 40-hour weekly schedule. - Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations. - Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality. - Previous customer support experience is a plus. - Familiarity with the TCG and/or gaming world is a plus. - Your own computer and a reliable internet connection. Why Triumph? - Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back. - High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will. - High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users. - Competitive pay. $21/hour to start.