Tide
Financial Services
CustomerSupportAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Agent at Tide. Skills: Customer support, Problem-solving. Help businesses succeed. Provide around the clock support”
Industry & Context.
Problem-solving; Finding solutions
What They're Looking For.
Must Have
1-4 years of experience, Customer satisfaction metrics understanding, Attend customer queries on social media, Review social media posts, Use Kustomer, Zendesk, GSuite, and Jira, Confident talking with customers, Organisational skills, Customer service experience finance industry, Excellent computer skills, Startup experience
Nice to Have
Spoken and written English skills
What You'll Do.
Help businesses succeed
Provide around the clock support
Deliver fast and fluid support
Solve problems quickly
Give clear and honest advice
Highlight areas for improvement
Ensure best support experience
Get grips with banking challenges
Attend to customer queries
Review social media posts
Help customers get most from account
Look for recurring issues
How You'll Work.
Communication Scope
Spoken English; Written English
Full Job Description
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE As a Customer Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. Some of the things you’ll be doing: Spotting patterns is second nature to you, and you’re always ready
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