iSchool
E-Learning
CustomerSupportAgent
“Customer Support Agent at iSchool. Skills: customer support, chat, calls, troubleshooting, communication. Respond to customer inquiries via live chat and phone calls promptly and professionally. Assist with troubleshooting and resolving customer issues related to our e-learning platform”
Industry & Context.
troubleshoot common user issues
What They're Looking For.
Must Have
1+ years of experience in customer support, particularly via chat and calls, Exceptional communication and interpersonal skills, ability to multitask and manage time effectively, Technical proficiency to troubleshoot common user issues, Ability to work collaboratively as part of a team, Passion for technology and education
Nice to Have
Knowledge of customer support software is an advantage
What You'll Do.
Respond to customer inquiries via live chat and phone calls promptly and professionally
Assist with troubleshooting and resolving customer issues related to our e-learning platform
Provide guidance on course selection
and general account management
Document conversations and customer feedback in our internal systems for future reference
Work closely with the technical team to escalate complex issues as needed
Contribute to improving customer support processes and share insights with the team
How You'll Work.
Team & Collaboration
Work closely with the technical team to escalate complex issues as needed; Contribute to improving customer support processes and share insights with the team
Communication Scope
Exceptional communication and interpersonal skills
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