Gorgias
ecommerce
CustomerSupportAgent
“Customer Support Agent at Gorgias. Skills: Customer support, Product expert, AI Agent. Guide customers in setup. Explain features and products”
What You'll Achieve.
Ensure that they receive the best experience possible
Industry & Context.
Troubleshoot any issues
Two days of mandatory office work
What They're Looking For.
Must Have
2 years of previous experience in B2B customer support, preferably for a tech/software product, Fluent in both oral and written English
Nice to Have
Fluency in other languages, E-commerce knowledge, Understanding of LLMs and ability to write clear prompts, Working with APIs or in the SaaS industry, Previous experience troubleshooting APIs, Comfortable in a startup environment, Passion for technology
What You'll Do.
Guide customers in setup
Explain features and products
Help clients with questions
Offer alternative solutions
Troubleshoot current scenarios
Understand customer goals
Assist clients with setup
Fine-tuning and troubleshooting AI Agent
How You'll Work.
Team & Collaboration
Support colleagues from other departments
Communication Scope
Oral and written English
Applying for this Customer Support Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Gorgias?
Real rants from real employees. Read before you apply.