Gorgias
ecommerce
CustomerSupportAgent
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Support Agent at Gorgias. Skills: Customer support, Product expert, AI Agent. Guide customers in setup. Explain features and products”
What You'll Achieve.
Ensure that they receive the best experience possible
Industry & Context.
Troubleshoot any issues
Two days of mandatory office work
What They're Looking For.
Must Have
2 years of previous experience in B2B customer support, preferably for a tech/software product, Fluent in both oral and written English
Nice to Have
Fluency in other languages, E-commerce knowledge, Understanding of LLMs and ability to write clear prompts, Working with APIs or in the SaaS industry, Previous experience troubleshooting APIs, Comfortable in a startup environment, Passion for technology
What You'll Do.
Guide customers in setup
Explain features and products
Help clients with questions
Offer alternative solutions
Troubleshoot current scenarios
Understand customer goals
Assist clients with setup
Fine-tuning and troubleshooting AI Agent
How You'll Work.
Team & Collaboration
Support colleagues from other departments
Communication Scope
Oral and written English
Full Job Description
We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ABOUT THE TEAM The Support team is part of the wider Customer Experience team, and is the backbone of the company; as we make software used by support, we also need to provide top-notch support. We are helping customers via chat, email, and video call, and are also available to support other departments in the company. Aside from doing support work, we are also our own product’s first and biggest customer! As such, we get to test all the cool new features we develop, give insights and suggestions, and get to shape how our software works. ABOUT THE ROLE The Application Associate is the core of support. You are the first line of contact for most of our customers, and your main task is to guide customers in the setup of their accounts, explain the various features and products we offer, and troubleshoot any issues that may arise. Aside from working only with customers, you are also able to act as a product expert and can support colleagues from o
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