Justworks
CustomerSupportAdvocate,Admins(TemporaryContract)
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“Customer Support Advocate, Admins (Temporary Contract) at Justworks. Skills: Customer Support, Problem Solving, Communication. Manage inbound inquiries from our small business customers via phone, email, and chat. Interface with customers at all levels of management including senior executives with inquiries and troubleshooting related to all aspects of the Justworks platform including compliance, workers’ compensation, managing time off policies, reporting, integrations, performing bulk actions”
What You'll Achieve.
deliver timely and effective solutions; Help with customer retention
Industry & Context.
love to solve problems and figure out how and why things work; troubleshoot and resolve issues; Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
Temporary Contract position, full-time conversion potential
What They're Looking For.
Must Have
5 years minimum professional experience in customer service, 1 year minimum experience in payroll, benefits, and/or HR administration, Comfort handling challenging situations over the phone and speaking with all levels of management including business owners and executives, ability to be empathetic, compassionate, responsive and resourceful, written (email and chat) and verbal (telephony) communication skills with acute attention to detail, Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand, Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload, Proven self-starter, taking ownership and accountability over your work
Nice to Have
preferably in B2B SaaS or contact center environments, Spanish language capability, or other second language at business conversation level, a plus
What You'll Do.
Manage inbound inquiries from our small business customers via phone
Interface with customers at all levels of management including senior executives with inquiries and troubleshooting related to all aspects of the Justworks platform including compliance
workers’ compensation
managing time off policies
performing bulk actions
and other HR related topics.
Work through creative solutions to effectively answer customer questions
troubleshoot and resolve issues
Manage queue of open issues to deliver timely and effective solutions
Appropriately utilize available resources to resolve customer issues
Help with customer retention and contribute recommendations for improving our product and processes
Display a high level of professionalism and compassion when working with each customer on sensitive matters
Perform other related duties as assigned
How You'll Work.
Team & Collaboration
fully embedded in our Customer Support team, working alongside full-time Justworkers; believe a positive team is the strongest unit, and we strive to make ourselves and each other better; working together toward a higher purpose; active listener; treat people respectfully; desire to know and help others; willing to share information; understand other perspectives; consider new possibilities; ask open questions; receptive to thoughts and feedback from others
Communication Scope
great communicator; simplify complex concepts into clear, easy-to-understand terms; written (email and chat) and verbal (telephony) communication skills with acute attention to detail
Full Job Description
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About This Role This is a temporary contract position with full-time conversion potential. You'll be fully embedded in our Customer Support team, working alongside full-time Justworkers and contributing to the same meaningful work from day one. At the end of the contract period, high-performing contractors may be considered for conversion to a permanent full-time role, subject to business need and individual performance. While conversion is not guaranteed, we are committed to giving every contractor a clear picture of where they stand and what success looks like. If you're looking to demonstrate your skills, make a real impact, and potentially grow with us long-term, we'd love to hear from you. Who You Are You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers. You treat others with care and empathy, and assume the best intentions in others. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You love to solve problems and figure out how and why things work. You are a smart, motivated self-st
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