Greenzone
Waste Management
CustomerSupportAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Advisor at Greenzone. Handle customer queries within timescales. Ensure compliance”
What You'll Achieve.
Ensure compliance; Ensure exceptional service delivery; Maximise recycling; Deliver cost savings
Industry & Context.
Resolve customer queries; Resolve supplier queries; Investigate invoice queries; Resolve invoice queries
What They're Looking For.
Must Have
Extensive customer facing experience, Excellent written communication skills, Excellent verbal communication skills, Manage own workload efficiently, Manage own time efficiently, Work well under pressure
Nice to Have
Experience in waste industry
What You'll Do.
Handle customer queries within timescales
Ensure exceptional service delivery
Manage day to day client accounts
Process service change requests
Implement changes on company software
Ensure phone usage in line with policies
Ensure calls conducted in line with policies
Handle customer queries
Handle supplier queries
Resolve customer queries
Resolve supplier queries
Keep customers updated
Keep suppliers updated
Investigate invoice queries
Resolve invoice queries
How You'll Work.
Communication Scope
Written communication; Verbal communication
Full Job Description
Greenzone has an exciting opportunity for a full-time Customer Support Advisor to join our dynamic team based in Newark, Nottinghamshire. **About us** We are a national waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands. Greenzone is committed to providing an inclusive working environment that makes every employee and candidate feel welcome and valued. We actively promote equality of opportunity for all with the right mix of talent, knowledge skills, experience, qualifications and potential. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people. Greenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone. **About the Role** The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams. Responsibilities will include but not be limited to: Processing service change requests and implement changes on the Company software. Ensuring phone usage and calls are conducted in line with Company policies and training. Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date. Investigating and resolving invoice queries. **Requiremen
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