Greenzone
Waste Management
CustomerSupportAdvisor
“Customer Support Advisor at Greenzone. Handle customer queries within timescales. Ensure compliance”
What You'll Achieve.
Ensure compliance; Ensure exceptional service delivery; Maximise recycling; Deliver cost savings
Industry & Context.
Resolve customer queries; Resolve supplier queries; Investigate invoice queries; Resolve invoice queries
What They're Looking For.
Must Have
Extensive customer facing experience, Excellent written communication skills, Excellent verbal communication skills, Manage own workload efficiently, Manage own time efficiently, Work well under pressure
Nice to Have
Experience in waste industry
What You'll Do.
Handle customer queries within timescales
Ensure exceptional service delivery
Manage day to day client accounts
Process service change requests
Implement changes on company software
Ensure phone usage in line with policies
Ensure calls conducted in line with policies
Handle customer queries
Handle supplier queries
Resolve customer queries
Resolve supplier queries
Keep customers updated
Keep suppliers updated
Investigate invoice queries
Resolve invoice queries
How You'll Work.
Communication Scope
Written communication; Verbal communication
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