CustomerSupportAdministrator

Salary: $62,500–$72,500 (based on experience) + performance bonuses Schedule : Monday to Friday | 8:00 AM – 5:00 PM Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day. The Customer Support Administrator serves as a central point of contact for customers, internal teams, and external partners. This role is responsible for managing general inquiries, coordinating administrative requests, and ensuring information flows efficiently between departments. The position plays an important role in supporting daily operations by providing timely assistance, maintaining accurate records, and helping deliver a seamless customer experience. This role is ideal for someone who is highly organized, service-oriented, and enjoys balancing administrative responsibilities with customer communication. Key Responsibilities Customer Support & Administration * Respond to general customer inquiries via phone and email * Serve as the first point of contact for customer questions and requests * Manage incoming requests and direct them to the appropriate internal teams * Maintain accurate customer records and documentation in company systems * Follow up on open requests to ensure timely resolution and customer satisfaction * Assist with administrative tasks related to customer accounts, orders, and service requests Coordination & Communication * Coordinate communication between customers, Sales, Customer Service, Operations, and Finance teams * Track and monitor customer requests to ensure completion * Support the scheduling and coordinati