Panoptyc
loss prevention
CustomerSupportAdmin
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Support Admin at Panoptyc. Skills: Customer support, Communication. Respond to customer inquiries. Handle inbound and outbound customer calls”
Industry & Context.
logical thinking and problem-solving skills.
Able to work during US Eastern time zone
What They're Looking For.
Must Have
At least 1 year of experience in customer support, customer service, administrative support, or a related role.
Nice to Have
Experience working with CRM, ticketing, chat, or customer management tools is preferred., Experience supporting US-based customers is a plus., B2B or remote work experience is an advantage., Bachelor’s degree preferred but not required for candidates with relevant experience.
What You'll Do.
Respond to customer inquiries
Handle inbound and outbound customer calls
and maintain customer information
Coordinate with internal teams
Follow established processes
Maintain clear documentation
Identify recurring customer concerns
Share feedback for process improvement
How You'll Work.
Team & Collaboration
Collaborate effectively with different teams in a remote work setup.; Coordinate with internal teams to help provide accurate and timely solutions.
Communication Scope
Excellent English communication skills, both written and verbal.; Clear, confident speaking near-native US accent is strongly preferred.
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/d79356cb-21b1-41b5-8e25-ceef94f4456f/0a18369a-3cc6-4099-821d-d6351aea4780/Screenshot%202026-05-05%20at%207.32.08%E2%80%AFAM.png] ABOUT PANOPTYC At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. ABOUT THIS ROLE We are looking for a Customer Support Admin who will serve as a key point of contact for our customers. This role is ideal for someone with excellent English communication skills, strong customer service instincts, and the ability to work confidently with different tools and teams. The ideal candidate is comfortable handling both inbound and outbound calls, managing customer inquiries, organizing information accurately, and collaborating across internal teams to resolve issues quickly and professionally. This role requires someone who is proactive, tech-savvy, detail-oriented, and confident in communicating with customers in a remote work environment. KEY RESPONSIBILITIES - Respond to customer inquiries through calls, tickets, chat, email, and other communication channels. - Handle both inbound and outbound customer calls in a professional and helpful manner. - Record, update, and maintain customer information accurately in company systems. - Coordinate with internal teams to help provide accurate and timely solutions. - Follow established processes and maintain clear documentation of customer interactions. - Identify recurring customer concerns and share feedback for process improvement. SKILLS AND QUALIFICATIONS - Excellent English communication skills, both written and verbal. - Clear, confident speaking voice; near-native US accent is strongly preferred. - Comfortabl
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