Assent
supply chain sustainability and compliance
Customer(Supplier)SupportAssociate-German
Neural analysis suggests this role is
optimal for mid candidates.
“Customer (Supplier) Support Associate - German at Assent. Skills: Supplier Support, compliance information, communication. support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents”
Industry & Context.
What They're Looking For.
Must Have
1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres), Solid ability to manage time effectively and juggle multiple priorities at one, Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and, Self-starter, excellent time management skills and the ability to adhere to assigned, Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple, Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
Nice to Have
proficiency in additional languages such as Italian, French or German may be required
What You'll Do.
support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains
Communicate with suppliers through a multi channel approach including emails
chats and conference calls to gather compliance information
assist with compliance requests
and confirm quality of the documents
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance
Handle emails and chats from suppliers to help them troubleshoot
navigate their compliance requests by providing a positive
Engage with unresponsive suppliers through a multi channel approach including emails
chats and conference calls
supplier education and webinar
Language support may be required to help with internal translations
and joining prospect calls with the Sales
Validate and ensure Quality Assurance for compliance data provided by our
How You'll Work.
Team & Collaboration
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues; Act as a peer mentor to Supplier Support Agents as required
Communication Scope
Excellent verbal and written communication skills, primarily in English; proficiency in additional languages such as Italian, French or German may be required
Full Job Description
Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. Built and backed by experts who have led global compliance programs, our unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust across every tier of the value chain. From human rights and responsible sourcing to PFAS reporting and Digital Product Passports, Assent transforms regulatory complexity into actionable insights that drive real business outcomes. With over 900 team members across India, North America, Malaysia, the EU, and Kenya and more than 1,000 customers globally, Assent brings together global perspective and deep domain expertise. Our hybrid work model enables teams to collaborate effectively across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability. This reflects our commitment to building technology that drives business performance while creating long-term value for people and the planet. People First. Technology Forward. Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute. As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness. At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processe
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