Assent
SaaS sustainability
Customer(Supplier)SupportAssociateGerman
“Customer (Supplier) Support Associate - German at Assent. Skills: Supplier support, Communication, Data validation. Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents. Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance”
Industry & Context.
Troubleshoot; Navigate compliance requests; Solutions-first attitude
What They're Looking For.
Must Have
Excellent verbal and written communication skills, primarily in English, 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres), Solid ability to manage time effectively and juggle multiple priorities, Computer proficiency using MS Office Suite and Google Applications, Self-starter, excellent time management skills and the ability to adhere to assigned, Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple, Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
Nice to Have
proficiency in additional languages such as Italian, French or German may be required
What You'll Do.
Communicate with suppliers through a multi channel approach including emails
chats and conference calls to gather compliance information
assist with compliance requests
and confirm quality of the documents
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance
Handle emails and chats from suppliers to help them troubleshoot
navigate their compliance requests by providing a positive
Engage with unresponsive suppliers through a multi channel approach including emails
chats and conference calls
supplier education and webinar
Validate and ensure Quality Assurance for compliance data provided by our
How You'll Work.
Team & Collaboration
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues; Act as a peer mentor to Supplier Support Agents as required; Builds productive and stable working relationships internally and externally
Communication Scope
Excellent verbal and written communication skills, primarily in English; Proficiency in additional languages such as Italian, French or German may be required
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