Assent
SaaS sustainability
Customer(Supplier)SupportAssociate-German
Neural analysis suggests this role is
optimal for mid candidates.
“Customer (Supplier) Support Associate - German at Assent. Skills: Supplier Support, communication, compliance. support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents”
Industry & Context.
What They're Looking For.
Must Have
Excellent verbal and written communication skills, primarily in English, Bachelor’s Degree/Higher diploma from a recognized learning, 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres), Solid ability to manage time effectively and juggle multiple priorities at one, Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and, Self-starter, excellent time management skills and the ability to adhere to assigned, Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple, Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
Nice to Have
proficiency in additional languages such as Italian, French or German may be required
What You'll Do.
support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains
Communicate with suppliers through a multi channel approach including emails
chats and conference calls to gather compliance information
assist with compliance requests
and confirm quality of the documents
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance
Handle emails and chats from suppliers to help them troubleshoot
navigate their compliance requests by providing a positive
Engage with unresponsive suppliers through a multi channel approach including emails
chats and conference calls
supplier education and webinar
Work closely with Program Success team to strategize on the best approach for new customers
client campaigns and supplier issues
Validate and ensure Quality Assurance for compliance data provided by our
How You'll Work.
Team & Collaboration
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues; Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
Communication Scope
Excellent verbal and written communication skills, primarily in English; proficiency in additional languages such as Italian, French or German may be required
Full Job Description
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability. We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone. Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission. The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Key Requirements & Responsibilities * Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided; * Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests; * Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience; * Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites; * Language support may be required to help with internal translations, hosting webinars, and joining prospect calls wi
Applying for this Customer (Supplier) Support Associate - German role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Assent?
Real rants from real employees. Read before you apply.