Assent
SaaS sustainability
Customer(Supplier)SupportAssociateGerman
“Customer (Supplier) Support Associate - German at Assent. Skills: Supplier Support, communication, compliance. support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents”
Industry & Context.
What They're Looking For.
Must Have
Excellent verbal and written communication skills, primarily in English, Bachelor’s Degree/Higher diploma from a recognized learning, 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres), Solid ability to manage time effectively and juggle multiple priorities at one, Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and, Self-starter, excellent time management skills and the ability to adhere to assigned, Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple, Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
Nice to Have
proficiency in additional languages such as Italian, French or German may be required
What You'll Do.
support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains
Communicate with suppliers through a multi channel approach including emails
chats and conference calls to gather compliance information
assist with compliance requests
and confirm quality of the documents
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance
Handle emails and chats from suppliers to help them troubleshoot
navigate their compliance requests by providing a positive
Engage with unresponsive suppliers through a multi channel approach including emails
chats and conference calls
supplier education and webinar
Work closely with Program Success team to strategize on the best approach for new customers
client campaigns and supplier issues
Validate and ensure Quality Assurance for compliance data provided by our
How You'll Work.
Team & Collaboration
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues; Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
Communication Scope
Excellent verbal and written communication skills, primarily in English; proficiency in additional languages such as Italian, French or German may be required
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