Hiya
Sales - Customer Success
CustomerSuccessSupportSpecialist(SpanishSpeaking)
“Customer Success Support Specialist (Spanish Speaking) at Hiya. Skills: customer issue resolution, product troubleshooting, workflow improvement, automation. Resolve customer issues across Spanish and English markets (accounts, registrations, billing, product usage). Troubleshoot problems end-to-end”
What You'll Achieve.
making calls safe, useful, and human again; protecting over 550 million users and 800+ businesses worldwide
Industry & Context.
figuring things out; take responsibility for solving problems; troubleshoot problems end-to-end
Spanish Speaking
What They're Looking For.
Must Have
Fluent Spanish, Fluent English, 1–3 years experience in SaaS or tech support, Experience with tools like Zendesk, Intercom, or Salesforce, Comfortable troubleshooting product issues, Basic understanding of how software works (APIs, integrations — no coding needed)
Nice to Have
Like figuring things out, not just passing them on, Take responsibility for solving problems, Communicate clearly and confidently, Thrive in a fast-moving, sometimes ambiguous environment
What You'll Do.
Resolve customer issues across Spanish and English markets (accounts
Troubleshoot problems end-to-end
Decide when to solve independently vs escalate
Spot patterns in customer issues and flag recurring problems
Help improve how we handle support
from documentation to workflows to automation
How You'll Work.
Team & Collaboration
work cross-functionally with Product and Engineering
Communication Scope
communicate clearly and confidently
Applying for this Customer Success Support Specialist (Spanish Speaking) role?
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How to Apply on Ashby
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ANONYMOUS · UNFILTERED
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