Nitra
healthcare
CustomerSuccessStrategy&OperationsLead
“Customer Success Strategy & Operations Lead at Nitra. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, strategy, operations, data analysis, structured thinking, pragmatic execution. Own the Customer Success operating cadence. Lead the daily, weekly, monthly, and quarterly business rhythm for Customer Success”
What You'll Achieve.
scale Customer Success from hundreds to thousands of healthcare practices while maintaining customer outcomes and operational excellence; drive customer activation, utilization, retention, and expansion; improve medium and long-term card and marketplace spend as well as AI product GDR and NDR; identify trends, root causes, and growth opportunities; measurable action; scale Customer Success and accelerate business growth
Industry & Context.
analytical and problem-solving skills; structured thinking; solving hard problems; solving problems that do not yet have clear answers
What They're Looking For.
Must Have
5+ years of experience, successful roles at high-growth technology companies, analytical and problem-solving skills, high energy, ownership, and comfort operating in ambiguity within a fast-moving startup environment, proactive, builder mindset with a demonstrated ability to independently identify problems and drive solutions, Experience building scalable processes, reporting, dashboards, workflows, and operating cadences, communication and stakeholder management skills, Bachelors or equivalent degree from an accredited institution
Nice to Have
Experience from an investment banking or strategy consulting analyst/associate program, Experience supporting high-velocity SMB environments and/or healthcare practices
What You'll Do.
Own the Customer Success operating cadence
and quarterly business rhythm for Customer Success
Convene key operating reviews
and drive actions against business metrics
Drive customer utilization
Constantly review and recommend changes to operating metrics
Turn data into insights and execution
Translate insights into pragmatic recommendations and measurable action
Build scalable systems and processes
Design and improve workflows
and operational processes
Own and lead software adoption and/or AI tool development
Own quarterly and annual planning processes
leadership to define the strategy
organizational priorities
and long-term investments needed to scale Customer Success and accelerate business growth
How You'll Work.
Team & Collaboration
Work closely with Customer Success, Sales, Product, Finance, and company leadership; Partner closely with Customer Success, Sales, and Product leadership; Work closely with leaders across Customer Success, Sales, Product, Finance, and Operations; Partner with finance, leadership
Communication Scope
communication and stakeholder management skills; comfort working cross-functionally and directly with executives
Process & Methodology
planning, performance management, strategic initiatives
Applying for this Customer Success Strategy & Operations Lead role?
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